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Shipping Carlson Desktop Solutions, LLC (CDS) ships all packages UPS ground unless otherwise agreed upon at the time the order is placed. All on-line orders will ship UPS GROUND within 48 hours of the order being placed. All on-line orders will have a flat Shipping and Handling fee assigned at the time of purchase. We must have correct address information for shipping which does not include Post Office boxes. We do not guarantee the arrival time of packages ordered on-line. Privacy Policy The information Carlson Desktop Solutions, LLC (CDS) provides on our Web site is made available for the convenient access of our customers and other interested parties. Electronic information privacy protection is crucial for the ongoing success of the Internet as a convenient means to provide customer service. CDS is committed to responsible information handling practices. When you access or use our Web site, you agree to the terms and conditions published here. Please note that the privacy policies or statements of other Web sites linked to the CDS website may differ. CDS is not responsible for the privacy practices of those sites. CDS has a responsibility to protect our computing resources. If we believe an attempt is being made through the Internet to break into or otherwise abuse our computer systems or business information, we will use the information in our computer logs, and other means available, to determine those responsible. As part of these legal efforts, we may share the information we gather with law enforcement agencies or other authorized entities. Limitation of Liability While CDS makes every attempt to ensure the information provided is reliable, human or mechanical error remains a possibility. Therefore, CDS does not guarantee the accuracy, completeness, timeliness, or correct sequencing of information, and will not be held responsible for any errors or omissions, or for the use of results obtained from the use of the information. This applies to any Web sites linked to and from the CDS Web site. In no event shall CDS, it’s directors, officers, employees, affiliates, successors, or other representatives be liable, whether in contract, warranty, tort, product liability, strict liability or other theory, to you or any other person for any damages (including, without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or result of use of, this website or any content on this website, even if CDS or its Representatives has been advised of the possibility of such damages. If you are dissatisfied with this website and the content thereon, or the terms and conditions, your sole and exclusive remedy is to discontinue use of this website. Refund Policy Some software products offered by CDS are available for a 30-day evaluation. Customers are encouraged to fully evaluate the software prior to purchasing a software license. To request an evaluation of one of our software products please email us at: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it During installation of the products offered you are given an End User License Agreement (referred to going forward as EULA) which governs each program independently. BY CLICKING THE ''I ACCEPT'' BUTTON AT THE BOTTOM OF THESE TERMS AND CONDITIONS AND PROCEEDING TO USE THE SOFTWARE, YOU ACKNOWLEDGE YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS OF THE LICENSE AGREEMENT (''AGREEMENT''). IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF AN ORGANIZATION, ALL REFERENCES TO ''YOU'' OR ''YOUR'' OR “CUSTOMER” IN THIS AGREEMENT SHALL MEAN COLLECTIVELY THE ORGANIZATION AND THE END USER OF THE SOFTWARE. IN SUCH INSTANCE, BY CLICKING THE [I ACCEPT] BUTTON YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT ON BEHALF OF THE ORGANIZATION, AND THAT THE ORGANIZATION AGREES TO BE BOUND BY ALL OF THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, THEN DO NOT ACCESS OR INSTALL THE SOFTWARE AND CLICK THE [I DO NOT ACCEPT] BUTTON TO TERMINATE THE INSTALLATION. IF YOU CLICK THE [I DO NOT ACCEPT] BUTTON, THEN YOU WILL BE ENTITLED TO A FULL REFUND OF THE LICENSE FEES, IF ANY, THAT YOU MIGHT HAVE PAID FOR THE SOFTWARE, PROVIDED THAT (I) YOU RETURN TO US OR DESTROY ALL COPIES OF THE SOFTWARE, (II) YOU MAKE SUCH REFUND REQUEST BEFORE YOUR INSTALLATION AND FIRST USE OF THE SOFTWARE, AND (III) CDS RECEIVES SUCH REQUEST NO LATER THAN THIRTY (30) DAYS AFTER THE DATE THE ORDER FORM IS SIGNED. Some manufacturer’s add a 15% restocking fee to any returned purchases. If the program you are returning has a 15% restocking fee that fee will be passed on to you. Non-Damaged/Defective, Opened Merchandise We will not accept returns on merchandise that has been opened and is not defective. Defective Products If you have received defective merchandise you must contact CDS within 15 days for replacement of defective merchandise with the exact same product. After 15 days, Customer will have to contact the manufacturer directly. All return products must have an RMA number or the return will be refused at our warehouse. To receive an RMA:
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